Refund policy

Exchange & Return Policy — VOGUISH

At Voguish, we are committed to delivering premium-quality, handcrafted leather footwear and ensuring you're happy with your purchase. Please read this policy carefully before placing your order, as it explains how our exchange and return process works.

Return & Exchange Window

All return or exchange requests must be raised within 120 hours of receiving your order. Requests raised after this window cannot be accepted.

To qualify for a return or exchange, the product must meet the following conditions:

Unused, unworn, and in its original condition 

Original seal tag intact

Returned in its original packaging

No signs of wear, damage, misuse, alteration, stains, scratches, odors, or creases

Accompanied by a valid order number or proof of purchase

We provide doorstep self-pickup service for all approved returns and exchanges.

If a returned product fails to meet the above conditions upon inspection at our warehouse, the request will be rejected and the product will be shipped back to you at your own expense.

Exchange Policy

We offer exchanges for size and fit issues, subject to product availability.

Exchange requests must be raised within 120 hours  of delivery.

A flat ₹300 courier and logistics fee applies to all size exchanges.

We arrange doorstep pickup and re-delivery for the exchange.

Any price difference between the original and exchanged product must be paid by the customer.

Exchanges are subject to a successful quality inspection of the returned product.

If your requested size is unavailable, we will issue Store Credit for the product value instead.

Customized or Personalized Products

Customized or personalized products can only be exchanged and are not eligible for cancellation, return, or refund, since they are made specifically to your requirements. If a defect is found in a customized product, please refer to the Manufacturing Defects section below.

Store Credit & Refunds

For size, fit, or other non-defect exchange requests, we offer Store Credit once your returned product has passed inspection. If your item was delivered incorrectly (wrong product) is not eligible for replacement or arrived damaged, we offer a full refund to your original payment method instead.

For approved returns (size, fit, or other non-defect reasons):

The full product value is issued as Store Credit after a successful quality inspection.

Store Credit can be used toward any future purchase on Voguish.

Store Credit cannot be transferred, exchanged for cash, or refunded.

Store Credit is valid for 180 days from the date of issue.

Store Credit is processed within 4–5 working days after the returned product passes inspection.

Refund to Original Payment Method

Refunds are processed within 5–7 working days after approval.

Actual credit timelines may vary depending on your bank or payment provider.

Original shipping charges, COD charges, convenience fees, and other service charges are non-refundable.

Example: If your order value is ₹2,000 and the item was the wrong product or arrived damaged, the full ₹2,000 is refunded to your original payment method. If the same order is returned for a size or fit issue instead, ₹2,000 worth of Store Credit is issued.

Snapmint Orders

For orders placed through Snapmint, refunds and return settlements are governed by Snapmint's own policies, deductions, and timelines.

Claiming Process (Wrong, Damaged, Defective, or Missing Items)

To help us verify and resolve your issue quickly, please follow these steps:

Record before you open the package. Start a clear, continuous video recording before you begin opening the parcel — this must capture the sealed package, the shipping label/AWB number, and the unboxing itself, right up to the product being fully unpacked.

Do not pause or edit the video. The recording must be continuous and unedited from start to finish. Screenshots, photos, or edited clips will not be accepted as valid proof.

Notify us within the applicable window:

Damaged, defective, incorrect, or missing item: within 48 hours of delivery

Manufacturing defect: within 15 days of delivery

Send us your claim at support@voguish.in with the following:

Order number

The full unboxing video

Clear images of the product

Clear images of the outer packaging

Verification. Our Quality Team will review your video and images.

Resolution. Once verified and approved, we will arrange a replacement, refund, or Store Credit at no additional cost to you, depending on the nature of the issue.

Mandatory Video Proof for Returns & Exchanges

In addition to the unboxing video above, when you send a product back to us for a return or exchange, you must also record a packing video showing:

The product's condition

The intact seal tag

The original packaging

The item being properly packed for pickup

Claims or return requests submitted without valid video evidence may be rejected.

Manufacturing Defects

Manufacturing defects must be reported within 15 days of delivery. Examples include:

Sole cracks

Leather cracks (excluding natural wrinkles, which are normal in genuine leather)

Stitching defects

Abnormal discoloration

After inspection by our Quality Team, the product will be repaired or replaced at no additional cost. Issues caused by regular wear and tear, improper use, neglect, water exposure, accidental damage, or misuse are not considered manufacturing defects.

Color & Material Variations

Our products are crafted using premium materials and hand-finished processes, so please note:

Natural wrinkles in genuine leather are not defects.

Slight variations in texture, finish, and color are normal characteristics of handcrafted products.

Minor color differences may occur due to photography lighting, screen settings, and display variations.

If you believe your product significantly differs from its description, report it within 48 hours of delivery. Upon verification, a replacement, refund, or Store Credit may be provided.

Return Inspection & Rejection

All returned products go through a thorough quality inspection at our warehouse. A return, exchange, refund, replacement, or Store Credit request will be rejected if:

The product has been worn, used, washed, damaged, altered, or mishandled

The product shows stains, scratches, marks, odors, creases, or any signs of usage

The original seal tag is missing, removed, or damaged

The product is returned without its original packaging

The product does not meet our return eligibility requirements

If a return is rejected, the product will be shipped back to you, and any applicable re-shipping charges must be paid before dispatch. Voguish reserves the right to make the final decision on the condition and eligibility of all returned products.

Non-Returnable Items

The following are not eligible for return, refund, replacement, or Store Credit:

Products showing signs of wear or use

Products without original seal tags

Products returned without original packaging

Clearance, sale, discounted, or promotional items

Products damaged due to improper use or handling

Returns that fail our warehouse quality inspection

(Customized or personalized products fall outside this list — they remain eligible for exchange only, as noted above.)

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Exchange & Return Policy after delivery.

Important Notes

Doorstep self-pickup service is available for all approved returns and exchanges.

All claims are subject to verification and approval by our Quality Team.

Any attempt to misuse this policy may result in rejection of current and future return/exchange requests.

Voguish reserves the right to modify this policy at any time without prior notice.

Contact Us

For any return, exchange, refund, or Store Credit assistance, reach out to our support team:

• Email: support@bevoguish.in

• Mobile: +91 8679500188, +91 8679500199

Our team will be happy to assist you and ensure a smooth shopping experience.