Refund policy

At Voguish, we are committed to delivering premium-quality products and ensuring customer satisfaction. Please read this policy carefully before placing your order.

Return Eligibility

Return requests must be raised within 120 hours (5 days) of receiving your order.

To qualify for a return:

  • The product must be unused, unworn, and in its original condition.
  • The original seal tag must be intact.
  • The product must be returned in its original packaging.
  • The item must not show any signs of wear, damage, misuse, alteration, stains, scratches, odors, or creases.
  • A valid order number or proof of purchase is required.

We provide doorstep self-pickup service for all approved returns and exchanges.

Products that fail to meet the above conditions will not be eligible for return. If such products are received at our warehouse, the return request will be rejected, and the product will be shipped back to the customer at their expense.


Exchange Policy

We offer exchanges for size and fit issues subject to product availability.

Exchange requests must be raised within 120 hours (5 days) of delivery.

For all size exchanges:

  • A flat ₹300 courier and logistics fee is applicable.
  • We provide doorstep pickup and re-delivery service.
  • Any price difference between exchanged products must be paid by the customer.
  • Exchanges are subject to successful quality inspection of the returned product.

If the requested size is unavailable, Store Credit may be issued for the product value.


Mandatory Unboxing & Packing Video Policy

To process any return, exchange, shortage, damage, quality, or wrong-product claim, customers must provide:

At the Time of Delivery

  • A clear and continuous unboxing video showing the sealed package being opened.

At the Time of Return or Exchange

  • A clear packing video showing:
    • Product condition
    • Intact seal tag
    • Original packaging
    • Proper packing of the item

Important

  • Videos must be continuous and unedited.
  • Screenshots, images, or edited videos will not be accepted as proof.
  • Claims submitted without valid video evidence may be rejected.

Store Credit & Refund Policy

At Voguish, we offer both Store Credit and refunds to the original payment method for eligible returns.

Store Credit

For approved returns:

  • The full product value will be issued as Store Credit after successful quality inspection.
  • Store Credit can be used for any future purchase on Voguish.
  • Store Credit cannot be transferred, exchanged for cash, or refunded.
  • Store Credit is valid for 180 days from the date of issue.
  • Store Credit will be processed within 4–5 working days after the returned product passes inspection.

Refund to Original Payment Method

Customers may request a refund to their original payment method instead of Store Credit.

For approved refunds:

  • 10% of the order value will be deducted towards shipping, reverse logistics, payment gateway, and handling charges.
  • The remaining amount will be refunded to the original payment method after successful quality inspection.
  • Refunds will be processed within 5–7 working days after approval. Actual credit timelines may vary depending on the customer's bank or payment provider.
  • Original shipping charges, COD charges, convenience fees, and other service charges are non-refundable.

Example

If the order value is ₹2,000 and the return is approved:

  • Store Credit Option: ₹2,000 Store Credit will be issued.
  • Refund Option: ₹1,800 will be refunded after deducting 10%.

Snapmint Orders

For orders placed through Snapmint:

  • Refunds and return settlements will be governed by Snapmint's applicable policies and timelines.
  • Any deductions, processing timelines, or settlement procedures will be subject to Snapmint's terms and conditions.

Return Inspection & Rejection Policy

All returned products undergo a thorough quality inspection upon arrival at our warehouse.

A return, exchange, refund, replacement, or Store Credit request will be rejected if:

  • The product has been worn, used, washed, damaged, altered, or mishandled.
  • The product contains stains, scratches, marks, odors, creases, or any signs of usage.
  • The original seal tag is missing, removed, or damaged.
  • The product is returned without its original packaging.
  • The product does not meet our return eligibility requirements.

If a return is rejected, the product will be shipped back to the customer. Applicable re-shipping charges must be paid before dispatch.

Voguish reserves the right to make the final decision regarding the condition and eligibility of all returned products.


Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by providing:

  • Order number
  • Unboxing video
  • Clear images of the product
  • Images of the packaging

Upon successful verification, we will arrange a replacement, refund, or Store Credit at no additional cost.


Manufacturing Defects

Manufacturing defects must be reported within 15 days of delivery.

Examples of manufacturing defects include:

  • Sole cracks
  • Leather cracks (excluding natural wrinkles)
  • Stitching defects
  • Abnormal discoloration

After inspection by our Quality Team:

  • The product will be repaired or replaced at no additional cost, depending on the nature of the issue.

Issues resulting from regular wear and tear, improper use, neglect, water exposure, accidental damage, or misuse will not be considered manufacturing defects.


Color & Material Variations

Our products are crafted using premium materials and hand-finished processes.

Please note:

  • Natural wrinkles in genuine leather are not defects.
  • Slight variations in texture, finish, and color are normal characteristics of handcrafted products.
  • Minor color differences may occur due to photography lighting, screen settings, and display variations.

If you believe the product significantly differs from its description, you must report the issue within 48 hours of delivery. Upon verification, a replacement, refund, or Store Credit may be provided.


Non-Returnable Items

The following products are not eligible for return, exchange, refund, replacement, or Store Credit:

  • Products showing signs of wear or use.
  • Products without original seal tags.
  • Products returned without original packaging.
  • Customized or personalized products.
  • Clearance, sale, discounted, or promotional items.
  • Products damaged due to improper use or handling.
  • Returns that fail the warehouse quality inspection process.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return, Exchange, Refund & Store Credit Policy after delivery.


Important Notes

  • Doorstep self-pickup service is available for approved returns and exchanges.
  • All claims are subject to verification and approval by our Quality Team.
  • Any attempt to misuse the return policy may result in rejection of current and future return requests.
  • Voguish reserves the right to modify this policy at any time without prior notice.

Contact Us

For return, exchange, refund, or Store Credit assistance, please contact our support team.

Email: support@voguish.in
Brand: Voguish

Our team will be happy to assist you and ensure a smooth shopping experience.